Reservations Agent
Job details
Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5-star resort in Ras Al Khaimah built beside 300M of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience-fueled environment. Job Description Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience that comes when they arrive! What you will be doing:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Should have a minimum of 2 years experience as a Reservations Agent for a 5-star Hotel/Resort in UAE
- Guest-focused personality is essential; experience is an asset
- Prior experience working with Opera will be preferred
- Strong interpersonal and problem-solving abilities
- Fluency in English; additional languages are a plus
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