Telephone Operator - The WB™ Abu Dhabi, Curio Collection by Hilton™

Full time at Hilton Worldwide, Inc. in UAE

Posted on February 5, 2025

Job details

Job Description - Telephone Operator - The WB Abu Dhabi, Curio Collection by Hilton (HOT0BBL4)

Job Number:

HOT0BBL4

Work Locations

: THE WB Abu Dhabi, Curio Collection by Hilton Yas Leisure Drive, Yas Island Abu Dhabi The Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries, and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both Guests and management
Ensure all wake-up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate
Handle emergency calls immediately and relay comprehensive and accurate information, as required
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations, and all health and safety legislation
Attend appropriate training courses when required
Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments as necessary

What are we looking for? Telephone Operators serving Hilton brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills, especially on the telephone
Commitment to delivering a high level of customer service
Ability to work independently and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences #J-18808-Ljbffr

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Hiring company

Hilton Worldwide, Inc.

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Telephone Operator - The WB™ Abu Dhabi, Curio Collection by Hilton™

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Hilton Worldwide, Inc.

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Home UAE Telephone Operator - The WB™ Abu Dhabi, Curio Collection by Hilton™

Home UAE Telephone Operator - The WB™ Abu Dhabi, Curio Collection by Hilton™

Telephone Operator - The WB™ Abu Dhabi, Curio Collection by Hilton™

Job details

Job Number:

Work Locations

Apply safely

Hiring company

Hilton Worldwide, Inc.

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