Home UAE Technical Consultant (TAM) - AMAZON Web Services, Korea

Home UAE Technical Consultant (TAM) - AMAZON Web Services, Korea

Technical Consultant (TAM) - AMAZON Web Services, Korea

Full time at Amazon in UAE
Posted on February 5, 2025

Job details

Technical Consultant (TAM) - AMAZON Web Services, Korea

The Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and helps customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey. For this role, we are seeking an innovative and strategic professional to transform our Enterprise Support Business, driving meaningful insights, enhancing customer experiences, and managing and evolving scalable customer engagement programs.

Key job responsibilities

  1. Strategic Metrics and Insights Management: Transform complex enterprise support metrics into meaningful strategic insights by breaking down intricate operational data across multiple dashboards, crafting comprehensive data narratives, and developing advanced analytical frameworks to support strategic decision-making.
  2. Enterprise Support Enablement Program (ESEP) Management: Design, implement, and continuously improve the Enterprise Support Enablement Program by creating robust program frameworks, establishing systematic evaluation criteria, and recommending strategic enhancements to increase program participation.
  3. Customer Experience Transformation: Revolutionize customer experience through advanced measurement, analysis, and engagement strategies, including developing customer satisfaction measurement mechanisms and crafting actionable strategies based on customer insights.

A day in the life

About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply.

Minimum Qualifications

  1. Bachelor's degree in Business, Computer Science, or related field
  2. 5-7 years of experience in customer success, technical account management, or similar strategic roles
  3. Strong analytical skills with advanced data interpretation capabilities
  4. Proven track record of developing innovative customer engagement strategies
  5. Excellent communication and presentation skills
  6. Proficiency in data visualization tools
  7. Experience in the enterprise software support ecosystem

Preferred Qualifications

  1. Advanced data analysis skills
  2. Proficiency in business intelligence tools
  3. Experience with CRM and customer engagement platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. #J-18808-Ljbffr

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