General Manager Supply Chain Clothe & Food MENA | Retail | Marks & Spencer

General Manager Supply Chain Clothe & Food MENA | Retail | Marks & Spencer

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role The General Manager of Supply Chain Management is responsible for driving a future-ready supply chain through organizational development, operational optimization, digital transformation, and strategic partnerships. This role focuses on enhancing efficiency, improving speed to market, and ensuring seamless execution in line with the company’s strategic objectives. What you will do Supply Chain Performance Management

1. Full accountability for the end-to-end supply chain, ensuring operational excellence.
2. Inbound Logistics: Oversee the entire logistics process from origin to final destination (R/DC), including the management of Non-Vessel Owning Carriers (NVOCs) and other transport providers.
3. Outbound Logistics: Supervise the distribution network from R/DC to retail stores and e-commerce platforms, optimizing third-party logistics (3PL) partnerships to enhance performance and cost efficiency.
4. Regulatory Compliance: Ensure timely registration of products with regulatory bodies, maintain an updated compliance database, and oversee product marketing execution.

Compliance & Risk Management

1. Oversee central contract tracking and ensure alignment with legal and regulatory standards.
2. Conduct group internal audits to uphold governance and compliance.
3. Monitor costs centrally to ensure financial efficiency.
4. Develop and manage strategic logistics partnerships while ensuring contractual compliance.

Operations Excellence

1. Align supply chain strategies with business objectives and future growth plans.
2. Enhance e-commerce and digital capabilities, including DC fulfillment, last-mile logistics, and reverse flow management.
3. Ensure seamless trade operations, prioritizing legal compliance and commercial viability in new and existing markets.

Strategic Partnership Development

1. Collaborate on strategic roadmaps and execution plans to strengthen supply chain capabilities.
2. Engage with key partners to drive continuous improvement and innovation.
3. Establish strong performance management frameworks for supply chain contracts and execute tendering processes as needed.

Leadership & Talent Development

1. Benchmark people KPIs with HR to enhance productivity and accountability.
2. Set challenging yet achievable targets for the team, ensuring alignment with organizational goals.
3. Provide coaching and mentorship to develop high-performing teams.
4. Identify critical roles and implement succession planning to ensure business continuity.

Required Skills to be successful

1. Strong familiarity with supply chain operations across Asia and MENA.
2. Expertise in business case development, cost-benefit analysis, and strategic partner selection through tenders.
3. Comprehensive understanding of end-to-end retail supply chain processes, including e-commerce and omnichannel logistics.
4. Proven ability to manage international stakeholders at senior levels.
5. Strong multitasking capabilities, with the ability to oversee multiple program streams effectively.

What equips you for the role Minimum Qualification and Knowledge

1. Education: Degree or similar professional degree from a university.
2. Minimum of 15 years in international retail supply chain management, with a total career span of 15-20 years.
3. Demonstrated success in developing and managing supply chain transformations in MENA & Asia.
4. Experience in business case development and organizational change management.
5. Willingness to travel internationally and work flexible hours as required.
6. High levels of personal integrity and accountability.
7. Exceptional communication and interpersonal skills.
8. Ability to build and maintain strong relationships across all levels of the organization and with external partners.
9. Team-oriented mindset with a collaborative leadership approach.
10. Strong time management skills with a focus on meeting deadlines.

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