Customer Service Representative

Scoutr Abu Dhabi Emirate, United Arab Emirates

Customer Service Representative

At Scoutr , we’re revolutionizing how top talent connects with innovative companies. Our mission is to streamline hiring by focusing on quality over quantity —ensuring the best candidates find roles that truly align with their skills and ambitions. We work with a range of dynamic businesses, helping them build world-class teams and scale efficiently. This is an exciting opportunity with one of our clients in the digital services industry , a company providing customer engagement solutions and online platforms . They help businesses improve customer interactions and retention through AI-driven automation and smart technology . Profile Overview Our client is looking for a Customer Support Representative to assist customers with inquiries, troubleshooting, and general support. This role is ideal for someone who enjoys helping people, solving problems, and ensuring a seamless customer experience . Your Responsibilities

1. Respond to customer inquiries via chat, email, and phone
2. Assist users with troubleshooting product-related issues
3. Log and track customer feedback and support tickets
4. Provide friendly, professional support to all users
5. Work closely with internal teams to improve the customer experience

What You Bring to the Table

• Strong communication skills (written and verbal)
• Ability to stay patient and helpful with customers
• Basic knowledge of customer service tools (Zendesk, Freshdesk, etc.) is a plus
• Ability to follow scripts and guidelines
• Fluency in English; Arabic is a plus

What’s in it for You? Competitive salary + performance-based incentives Fully remote or hybrid options available Friendly team and career growth opportunities Looking for a career in customer support? Apply today!

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Technology, Information and Internet #J-18808-Ljbffr