Technical Engineer

Join a company that is pushing the boundaries of what’s possible. Renowned for our technical excellence, innovative solutions, and commitment to making a difference for our clients and society, we offer a workplace that embraces diversity and inclusion. At Mercoms Systems, you’ll find a place where you can grow, belong, and thrive. Your Role at Mercoms Systems As a Technical Engineer (AV, VC & ICT) , You will play a key role in ensuring client solution requirements are met in alignment with established service level practices. You will support the deployment of various AV (Audio-Visual), VC (Video Conferencing), and ICT (Information and Communication Technology) equipment, working closely with systems integrators to deliver exceptional results. What You’ll Be Doing Responsibilities & Duties

• Design and implement audio-visual and control systems tailored to client needs.
• Perform testing, commissioning, and setup of AV equipment, including video systems, sound systems, control systems, and video conferencing tools.
• Troubleshoot and resolve issues with AV systems to ensure seamless operation.
• Configure, program, and calibrate AV equipment for optimal performance.
• Provide technical support and product training to users on AV system operation.
• Collaborate with network ICT engineers to integrate AV systems into network infrastructure.
• Stay up-to-date with the latest AV technologies and industry trends.
• Interpret and implement detailed system installation diagrams and technical documentation.
• Ensure compliance with industry standards and regulations.
• Provide both pre- and post-sales assistance to clients.

• Bachelor’s degree or diploma in Audio Engineering, Electronics, or a related field.
• Certifications such as CTS (Certified Technology Specialist), CTS-D (Certified Technology Specialist - Design), or Audiovisual Network Professional Certification are an added advantage.
• Experience with the setup, programming, and operation of AV control systems such as Q-Sys or AMX.
• Proficiency in AutoCAD or other drawing software for system layout.
• Expertise in networking and IP-based AV solutions.
• Strong understanding of acoustics and sound system design, including modelling with EASE 5.0.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Willingness to stay current with evolving AV technologies.
• Proven experience as an AV Engineer or in a similar role.
• In-depth knowledge of AV systems and components.
• Hands-on experience with the installation and configuration of AV equipment.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Ability to explain technical concepts to non-technical users clearly.
• Flexibility to travel to different sites for installations and support.
• Familiarity with health and safety regulations related to AV installations.
• Ability to work independently as well as part of a team.