Engineer, Technical Surveillance

Job title : Engineer, Technical Surveillance

• As Engineer, Technical Surveillance, you will be directly involved in the continuous monitoring of solar installations, identifying potential risks, and supporting onsite interventions through data-driven insights. You will be responsible for providing first level resolution for energy related incidents.

• Work in the 24/7 surveillance team responsible for monitoring all customers' energy systems
• Ensure proactive detection of faults and failures in all solar/energy solutions deployed
• Handle escalation of alarms, events, incidents, and other failures to the resolver teams
• Provide first level resolution to customers for technical issues
• Follow-up with resolver teams for resolution of faults and incidents
• Manage incident tickets (TT creation, assignment, tracking, update, and closure)
• Conduct accurate demarcation of technical complaints and faults
• Provide support for troubleshooting of faults and incidents
• Provide support to operations/service engineers via monitoring and analytics tools
• Provide regular updates on all faults and incidents
• Ensure stakeholder notifications for planned and unplanned incidents
• Interface with Customer Experience team to respond to customers' technical needs
• Work with software team, embedded systems team, IT team and other support teams to ensure real-time visibility of all energy systems
• Carry out other tasks assigned by your line manager

• Minimum of a B.Eng/B.Sc in Electrical Engineering, Electrical & Electronics Engineering or a related field.
• Minimum of 4 years' experience in solar systems operations and maintenance. 
• Good technical knowledge, diagnostic and problem-solving skills.
• Ability to learn and work on changing and emerging technologies. 
• Ability to build an environment and relationship of trust and credibility with customers, to best promote Arnergy in the local market. 
• People-management skills.
• Good knowledge of Microsoft Office Suite and Google Workspace. 
• Experience with solar/energy systems operations and maintenance is a prerequisite

• Flexibility and comfort working in a fast-paced, changing environment 
• An attribute of grit 
• Good communication, strong leadership qualities 
• Compliance oriented, good interpersonal skills 
• Excellent time management, task prioritizing and organizational ability 
• High level of attention to detail