Data Analyst & Continuous Improvement - Customer Operations

AnyVan makes moving anything easier, more affordable and greener for everyone. Our sole objective is to use technology and innovation to improve the efficiency and experience of the entire delivery and moving process.

With over 2.8 million customers across the UK, Germany, France, Spain, Italy and Ireland since launch over a decade ago, such work has made us the largest, fastest growing tech company in the logistics industry.

We develop and apply leading technologies to manage supply and demand. This allows us to facilitate the most efficient journeys (routes, timings and costs) for transport providers, consumers and many recognised household brands, including TK Maxx, UniDays, Dunelm, Santander and Hunters.

Sustainability is a core part of AnyVan's mission. Using technology to help reduce environmental impact has always been at the top of our agenda. We're proud to say we've achieved carbon-neutral status on all our transport moves, and we won't stop here.

In January 2022, Vitruvian partners invested £125m to acquire a majority stake in the business and provide growth capital to support our expansion, making the largest ever growth capital investment into a UK-based logistics marketplace and reinforcing our position as the UK market leader.

This is a hands on role working in a small team of 2 supporting the operational needs of AnyVan. You'll need to be a self starter who can use their initiative to get things done. This role demands curiosity, a passion for self-learning, analytical thinking and excellent communication skills.

It's an ideal role for a strong problem solver who loves working with data to identify issues. You'll be pragmatic and able to come up with workable solutions using that data to drive business performance, and address key operational challenges.

What you'll be doing

Data Analysis & Insights:

Analyse data (from tools like Snowflake, Tableau, etc.) to find trends, patterns, and areas for improvement

Create reports, dashboards, and performance metrics to help guide decision-making

Track key performance indicators (KPIs) to measure the impact of changes

Use advanced analytics to evaluate sales roles, workloads, and strategies, improving team efficiency

Process Optimisation:

Design and improve workflows for sales, customer services, and operations to increase efficiency and productivity

Redesign commercial frameworks to boost team productivity, visibility, and engagement while cutting costs

Identify inefficiencies and opportunities to enhance processes and systems

Work with stakeholders to develop solutions that align with company goals

Project Management and Collaboration:

Collaborate with cross-functional teams to create actionable strategies based on business needs

Delivery of projects on time and to budget that contribute to the company's growth and sustainability

Utilising Technology:

Manage internal requests and the technology stack for Customer Success, Sales, and Marketing (Twilio, etc)

Optimise systems and workflows to improve effectiveness and streamline operations

What you'll need to succeed:

A degree in Mathematics, Statistics, Data Science, Engineering, Computer Science, Economic or a related field

Solid experience in data analysis, coding (e.g., SQL, Python, R, etc.), and reporting tools such as Excel, Snowflake, Tableau or Power BI

Proven record working with customer operations and sales teams to provide pragmatic solutions using data to drive results

Strong project management skillsStrong interpersonal and communication skills, enabling effective coordination across multiple functions and stakeholder groups

A bias to action with a proven track record of delivering results and getting things done at high tempo

The ability to commute to our offices in the Central Business District in Cape Town at least 3 days a week

Strong alignment with our company values