City Head Operations

Key Responsibilities: Leadership and Team Management:

• Oversee and manage Community Managers/ Hub Managers and their respective teams across multiple locations.
• Provide guidance, support, and development opportunities to direct reports.
• Conduct regular performance reviews and ensure alignment with company objectives.

• Oversee and supervise centre operations including front office management, housekeeping, and pantry services.
• Oversee efficient management of stocks and inventory for housekeeping and pantry supplies.
• Monitor and review operational processes, checklists, and SOPs to ensure consistency and adherence.

• Oversee and coordinate with finance and sales teams on invoicing, collections, receivables, and centre profitability.
• Review and approve vendor invoices and ensure timely payment of fixed and variable costs.
• Maintain and analyse MIS reports related to centre performance, occupancy status, and exit notices.

• Implement and oversee quality checks to meet client deliverables and maintain high customer satisfaction.
• Plan and execute client engagement events and collaborate with third party organizers.
• Anchor client relationship initiatives, including regular feedback meetings, and address client concerns constructively.

• Ensure compliance with internal quality standards and client contractual deliverables.
• Oversee Quality Assurance programs and consistently achieve high service standards.
• Analyse feedback and work with the team to improve service quality.

• Actively cross-sell ClayWorks products and solutions to enhance client relationships.
• Monitor market and competitor activities; provide relevant reports and insights to management.
• Participate in developing and executing sales and operational strategies.

• Control operational costs and oversee facility upkeep and maintenance.
• Coordinate with vendors and staff to ensure the facility is well maintained and operationally efficient.

• Education: Bachelor's degree in business administration, Management, or a related field. Master’s degree or MBA is a plus.
• Experience: Minimum of 6-10 years of experience in operations management, with at least 4 years in a leadership role overseeing multiple locations.
• Skills:
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in financial management, including budgeting and reporting.
• Strong client relationship management and communication skills.
• Ability to analyse market trends and competitive landscape.
• Proven track record in operational efficiency and quality assurance.

• Strategic Thinking
• Problem-Solving
• Negotiation Skills
• Customer-Centric Approach
• Attention to Detail
• Adaptability and Resilience