Customer Care Officer

Full time at Salla E-Commerce Platform in Saudi Arabia

Posted on February 4, 2025

Job details

At Salla, we are currently seeking a dedicated Customer Care Officer to join our team. As a Customer Care Officer, you will play a crucial role in ensuring our customers receive exceptional service and support. You will serve as a liaison between our customers and our company, providing product information, answering questions, and resolving any issues that may arise. The ideal candidate is passionate about helping others, possesses excellent communication skills, and enjoys problem-solving. We believe that customer feedback is invaluable, and as a Customer Care Representative, you will be expected to actively listen to customer concerns and provide prompt and effective solutions. If you are a customer-centric individual with a knack for building strong customer relationships, we want to hear from you!

Responsibilities

Handling incoming clients communications mainly via web chat, email, social media, and phone when needed
Help Clients set up and learn to use our platform to manage their businesses
Resolves fundamental technical issues. Troubleshoot issues and provide resolution on time
Escalate problems that cannot be solved in a reasonable time frame
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers, solve day-to-day queries, and process their tickets to the concerned departments
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.

Requirements

Bachelor's or Diploma degree in business administration or IT
Excellent communication and presentation skills
Ability to adapt to different personalities
Good Computer skills, especially MS Excel
Customer orientation and ability to respond to different types of characters
Proficiency in written and verbal both Arabic & English
Strong phone contact handling, active listening, multitasking, prioritization, and time management will be beneficial in this role

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Hiring company

Salla E-Commerce Platform

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Customer Care Officer

Job details

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Requirements

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Hiring company

Salla E-Commerce Platform

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