Open Call: Apply to join the Visitor Experience...

Open Call: Apply to join the Visitor Experience Assistants panel

Dublin City Council Culture Company is seeking applications to join our Visitor Experience Assistants Panel for 14 Henrietta Street, Richmond Barracks, our engagement programmes and associated venues. The Visitor Experience team manages front-of-house operations and tours with its primary focus on providing a welcoming environment whilst ensuring the highest level of customer service for all who visit and engage with the Culture Company, including visitors, artists, audiences, venue hires, team members and the local community. Collaboration is a key aspect of the department's work, as the department works with all of the Culture Company teams to help maintain a safe and inclusive environment for everyone engaging with the cultural sites and programmes. Visitor Experience Assistants help ensure the smooth daily running of Culture Company’s venues and events by:

1. Providing excellent customer service by sharing information, giving support and assisting in visitor experience.
2. Ensuring all contact with visitors is conducted professionally and in a timely fashion as the visitor-facing representative for the company.
3. Serving as the visitor experience representative in our venues including front of house, reception and at events.
4. Providing administrative, operational and customer support at events, front of house, and across venues and programs.
5. Utilising our ticketing system (Ticketsolve) to manage our ticketed events, including checking in visitors who have prebooked and selling walk-up tickets.
6. Supporting financial administration, including daily cash-up and reconciliation.
7. Setting up meeting rooms, events and supporting venue hires on site as required.

The ideal persons will come from diverse backgrounds in terms of their professional and life experiences but share a love for Dublin City, its community and history. The ideal panellist will possess clear and approachable communication skills and be able to provide exceptional customer service and demonstrate a strong interest in Dublin City Council Culture Company’s work. #J-18808-Ljbffr