Services Account Representative

Full time at Tetra Pak in Saudi Arabia

Posted on February 4, 2025

Job details

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of for food, people and the planet.

Job Summary

We are looking for a self-motivated and customer-oriented Services Account Representative (SAR) who will be the main customer contact for operational Service business matters including, but not limited to, management of service contracts, service coordination and customer support. Facilitating service sales growth ambition through account management. You will be a key part of the Customer Service and Design team and the Services Market Operations team, covering one or more customer accounts, working closely with stakeholders across all areas and levels of the business, offering a quality service with innovative solutions, looking to drive excellence in customer satisfaction. You will be based in Jeddah, Saudi Arabia.

What You Will Do

As a Services Account Representative you will:

Work with orders and order coordination of relevant parts and materials
Execute relevant purchasing and invoicing activities and participate in strong collaboration between service administration teams
Participate and coordinate service contract fulfilment and follow-up, managing service scheduling conflicts and scope fulfilment and/or variations
Lead communication and planning with customers for service and maintenance events, permanent solutions and re-building kits
Lead customer enquiries to resolution; responding and channelling it into the organisation as required
Support the sales team and customer to achieve desired outcomes
Follow-up customer satisfaction results and amplify customer voice to business units.

We believe you have

We believe that you are a person with strong customer service skills , a drive for results and the ability to prioritise and deliver what is needed. You will be a team-player and be successful in building good relationships with colleagues. You will have a proven ability to build and maintain successful relations with customers . You can demonstrate effective contract management and resolution of schedule conflicts .

In Addition, You Have

Minimum 3 years of leadership experience in administration, across boundaries is preferred
Strong productivity and continuous improvement focus
Fluent in English with excellent communication skills, both written and oral
Keen attention to detail and an analytical mindset
Advanced Excel skills
Experience in SAP and MS Office
Experience in a CRM system advantageous, but not essential
Experience in an engineering or maintenance environment is a plus

We Offer You

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at . This job posting expires on 10th of December 2024 . Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide. #J-18808-Ljbffr

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Services Account Representative

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Hiring company

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Home Saudi Arabia Services Account Representative

Home Saudi Arabia Services Account Representative

Services Account Representative

Job details

Job Summary

What You Will Do

We believe you have

In Addition, You Have

We Offer You

Apply Now

Apply safely

Hiring company

Tetra Pak

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