Head of Financial Planning & Analysis (Hybrid)

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. For more information, please watch Ten's Growth Engine Video Join Our Team as a Head of Financial Planning & Analysis! We are seeking a highly skilled Head of Financial Planning & Analysis (FP&A) Manager to lead our financial strategy, drive business performance, and provide key insights to senior leadership. This role will be responsible for overseeing budgeting, forecasting, financial modeling, and strategic planning to support data-driven decision-making. The ideal candidate will have a strong analytical mindset, excellent leadership skills, and the ability to collaborate across multiple departments to optimize financial performance. If you are a strategic thinker with a passion for financial analysis and business growth, we'd love to hear from you! Key Objectives:

• Build and lead a best-in-class FP&A function that is trusted and recognised across the Group.
• Lead and develop a small team of FP&A analysts.
• Enhance the budgeting and forecasting processes to align with the business's goals and growth ambitions.
• Take full ownership of the quarterly P&L, Balance Sheet, and Group-level cash flow forecasting process, annual budget process and support long term strategic plan.
• Deliver value-added reporting through effective cross-departmental business partnering.

• Develop, document, and maintain processes across departments to achieve the above objectives

• Provide recommendations across the business to drive long-term shareholder value

Detailed Responsibilities & tasks Strategic Leadership

• Act as the subject matter expert for the FP&A tool (Planful) and champion continuous process improvements, aiming for rolling forecasts and multi-scenario planning.

• Lead initiatives to integrate non-finance stakeholders into the FP&A process, enabling department heads to build plans, self-serve reports, and enhance efficiency.

• Manage and mentor a small team of analysts, fostering their growth and ensuring alignment with the Group's objectives.

Budgeting and Forecasting

• Collaborate with the relevant finance team members, Client Services, and Business Development to produce quarterly Corporate Revenue forecasts.
• Partner with Global teams to build Revenue and Overhead Cost budgets while overseeing operational cost budgets with the Finance Director - Service.
• Design, enhance, and maintain comprehensive budget templates tailored to departmental and regional needs, incorporating dimensions like job roles, foreign exchange, and office locations.

Management Reporting and Analysis

• Oversee and improve monthly departmental management accounts.
• Facilitate monthly meetings with cost owners to review and challenge variances to forecasts.
• Identify risks and opportunities proactively, such as cost efficiencies and client risks.
• Develop and maintain financial models for ad hoc projects, including ROI analysis, revenue recognition models, profitability exercises, and FX analysis.

Process Optimisation and Business Partnering

• Collaborate with senior stakeholders to implement advanced reporting and analysis using non-financial data to identify trends and unlock opportunities.
• Serve as the primary support for building complex models and providing Excel expertise to the Finance team.
• Advocate for and drive continuous improvement in FP&A processes and tools across the Group.

Requirements Your Profile:

• Relevant accounting qualifications (CA Articles, ACA, ACCA, CIMA etc)
• Experience with FP&A / BI tools (such as Planful, Anaplan, Pigment, Power BI, Tableau).
• Strong attention to detail and proactive problem-solving skills.
• Excellent interpersonal and communication skills, with a proven ability to engage stakeholders at all levels.
• A mindset geared towards investigating and challenging information for continuous improvement.
• Ability to manage deadlines effectively and prioritise workloads in a fast-paced environment.
• Knowledgeable about and skilled in leveraging AI-driven tools and insights to drive transformative change within financial processes and reporting.
• Experience in working in an International business environment.

Location

• We are ideally seeking exceptional candidates to be based in the Cape Town who are able to commute to the office at least 2 days a week.
• A secure home office at your confirmed address, free from background noise or other distractions.
• Internet service must meet minimum bandwidth of 20Mbps upload and 20Mbps download internet line.
• As part of the application process for our Home Office/Hybrid work model, we require all applicants to upload a recent internet self-test result to ensure connectivity meets the standards necessary for remote work. You can do a speed test from your device by going to and running the test from an optimal server in your region. Save a screenshot of the results, ensuring the upload/download speeds and date are clearly visible.

Benefits Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts . Access to lots of great travel and entertainment discounts as our clients' members would!
• We also offer a company contribution towards medical aid , and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHW P) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Who We Are Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment. Join us and experience a workplace where you can truly thrive . Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."