Office Management Coordinator - SMP

Full time at NEOM in Saudi Arabia

Posted on February 4, 2025

Job details

***Clarification on SMP Contract: It is Supplementary Manpower service contract job in which prospective applicants are interviewed and salary determined by NEOM interview panel; and being employed under the payroll of SMP Contract (SMP Vendor). Successfully mobilized candidates would be under the visa sponsorship of SMP Vendor Company/Contract. ROLE OVERVIEW The position will oversee office management across NEOM communities, ensuring smooth daily operations and nurturing strong relationships with all stakeholders, both internal and external. The aim is to maintain an office environment that operates seamlessly and efficiently, contributing to a productive and pleasant workplace atmosphere. The individual in this role will be responsible for the efficient and effective provision of office services for all offices. This encompasses managing various support activities including space allocation, staff relocation, and facility preparedness, all while ensuring strict adherence to established guidelines and SOPs to boost customer service and satisfaction REQUIREMENTS SUMMARY The Office Management Coordinator SMP responsibilities will include, but not be limited to: Key Accountabilities:

Ensure that all office operations are conducted in an appropriate manner as well as responding to urgent situations when they occur.
Initiate the handover checklist for the new offices and finalize the transition process with the operations team.
Supervising contractors and vendors involved in services like maintenance, janitorial work, food services, parking management, technical support, IT, etc...
Ensure that all office operational requirements are fulfilled in accordance with the established guidelines and standard operating procedures (SOPs).
Coordinate staff relocations in collaboration with logistic and technical teams, ensuring alignment towards a common goal.
Manage the day-to-day operations of all office buildings.
Guarantee comprehensive readiness of the offices in all aspects, including aligning with Facilities Management, Safety, IT, Security, Soft Services, and promptly communicate any issues to the relevant stakeholders.
Establish effective communication with customers to elevate their satisfaction levels.
Supervise all raised maintenance and service tickets, collaborating with the stakeholders such as Facility Management team, Housekeeping, Hospitality , IT & Projects team to expedite process execution and ensure proper closure within the SLA (Service Level Agreement).
Support in the procurement procedures and raise the PR/PO to ensure full compliance to the company policy & procedures.
Oversee minor work orders and ensure timely and proper execution.
Resolve the complaints raised that belong to office services.
Ensure providing exceptional services level to all Offices occupants.
Facilitate the access permissions for the visitors coordinate with security concerned team.
Perform daily inspections/ HSE (Health, Safety and Environment) observation of the offices and complete the checklist/assessment.
Coordinate with all stakeholders to ensure full compliance with the company policy and proper way of completing the tasks.

EXPERIENCE & QUALIFICATIONS Knowledge, Skills and Experience

Minimum 4 years of experience in office services or facility management or any relevant field
Ability to work in a challenging and changing environment and work with ideas.
Team player, organizational and planning skills
General knowledge and orientation in offices services and facility management
Basic Knowledge of space management
Excellent time management skills and ability to multi-task and prioritize work
Proficient in MS Office and SAP systems
Exceptional communication skills.
Highly customer focused.

Qualifications Bachelor's degree in business management, Facilities Management, Engineering, or relevant degree #J-18808-Ljbffr

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NEOM

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Office Management Coordinator - SMP

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Home Saudi Arabia Office Management Coordinator - SMP

Office Management Coordinator - SMP

Job details

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Hiring company

NEOM

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