Customer Experience Specialist

Full time at Emdad Al Khebrat in Saudi Arabia

Posted on February 4, 2025

Job details

Job Description: We are seeking a highly motivated Customer Experience Specialist who thrives in a fieldwork-oriented role and is passionate about enhancing customer experiences in the Semi-Government Sector. The ideal candidate will focus on engaging with customers in person, measuring their experiences, and implementing tailored events and activities designed to elevate visitor satisfaction. This role does not involve software or technical responsibilities but centers on hands-on interaction, event coordination, and customer-focused strategies. The Customer Experience Specialist will play a key role in driving innovative and responsive strategies that align with the organization's objectives while fostering positive interactions and solidifying its reputation as a customer-first semi-government entity. Job Requirements:

Minimum of 3 years of professional experience in Customer Experience, Event Management, or related field
Bachelor's degree in Business Administration, Marketing, Psychology, or a related field (Master's degree is a plus).
Proven track record in managing and improving customer experiences in semi-government or public sector environments
Experience in designing and executing customer experience evaluations and measurement
Ability to plan, organize, and oversee engaging customer-centric events and activities
Familiarity with the Semi-Government Sector's operational protocols and compliance standards
Exceptional interpersonal skills to interact with a diverse range of customers and stakeholders
Demonstrated ability to respond to customer feedback and implement timely resolution
Strong analytical skills to derive actionable insights from customer feedback.
Project management expertise, with the ability to coordinate cross-functional teams and meet deadlines
Valid driver's license and willingness to travel to various locations for fieldwork
High level of professionalism and ability to handle sensitive customer information confidentially
Strategic thinking skills to align customer experience initiatives with organizational objectives

Job Responsibilities:

Actively engage in fieldwork to measure and analyze customer experiences at various touchpoints
Design and implement customer-focused events, workshops, and activities aimed at improving the visitor experience.
Develop and maintain customer journey maps to ensure relevant and impactful customer interactions
Collaborate with internal and external stakeholders to promote and sustain a customer-centric culture .
Present comprehensive reports and recommendations to management on customer experience improvements.
Oversee the implementation of customer experience strategies and monitor their effectiveness.
Train and mentor staff on customer engagement techniques and best practices.
Ensure compliance with organizational service standards and policies throughout the customer journey.
Manage customer experience projects, ensuring they are delivered on time and within budget.
Incorporate customer feedback and market trends into the development of new services and initiatives.
Travel to various locations as part of fieldwork to directly engage with customers and gather insights.

Required Skills:

Deep customer empathy and a passion for delivering high-quality service.
Exceptional interpersonal and communication skills, both verbal and written.
Strong analytical and critical thinking skills for interpreting customer feedback and data.
Proficient in managing multiple tasks, events, and activities simultaneously.
Skilled in problem-solving and conflict resolution to address customer concerns effectively.
Innovative mindset to propose and implement customer experience enhancements.
Strong organizational and project management skills.
Cultural sensitivity and the ability to connect with a diverse range of customers.

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Hiring company

Emdad Al Khebrat

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Customer Experience Specialist

Job details

Apply safely

Hiring company

Emdad Al Khebrat

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