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Collection Supervisor
Job details
Job Summary: Collection Supervisor oversees the collections team to ensure target achievement, manages client relationships, and handles legal documentation. This role involves team supervision, performance analysis, and process improvement. Responsibilities: Managing Collection Operations:
- Oversee and monitor the collection team to ensure monthly and annual collection targets are met.
- Collaborate with senior management to develop strategic collection plans.
- Actively follow up on overdue accounts, providing detailed reports on outstanding debts.
- Provide daily supervision, guidance, and support to the collection team.
- Train and mentor new employees, improving team performance through skill development.
- Address and resolve collection-related issues, ensuring a smooth workflow.
- Handle challenging client interactions professionally and effectively.
- Manage client relationships, ensuring timely collection of outstanding amounts.
- Submit clear and periodic updates to management on collection progress.
- Address and resolve client complaints promptly and professionally.
- Analyze client records to provide actionable insights and suggestions for improving collection processes.
- Prepare and present periodic reports on team performance and collection outcomes.
- Prepare necessary legal documentation for cases requiring legal escalation.
- Coordinate with the legal department to ensure compliance with laws and regulations and document accuracy.
- Bachelor's degree in business administration, Accounting, Law, or a related field.
- Minimum 5 years of experience in collections or credit management, including at least 2 years in a supervisory role.
- Proven experience in preparing documents for legal escalation.
- A legal background or certification in law is preferred.
- Strong leadership skills with the ability to effectively manage and motivate a team.
- Proficient in Microsoft Office, particularly Excel.
- Excellent written and verbal communication skills.
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Hiring company
Amana Cooperative Insurance
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