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Home Saudi Arabia Fulfillment Manager

Fulfillment Manager

Full time at Dkhoon Emirates in Saudi Arabia
Posted on February 4, 2025

Job details

Position: Fulfillment Manager Location: Riyadh, KSA Language: Arabic & English

Responsibilities

  • Being responsible for overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
  • Working alongside a 3PL (Third Party Logistics) and utilizing software to optimize warehouse and fulfillment operations.
  • Tracking inventory levels to prevent stock-outs and/or deadstock.
  • Manage and oversee the order fulfillment process from start to finish.
  • Coordinate with warehouse staff to ensure accurate inventory management.
  • Monitor delivery schedules and ensure timely shipment of products.
  • Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
  • Preventing inventory shrinkage, accidents, and occupational hazards.
  • Optimizing procurement of inventory by improving vendor relationships, performance, and lead times.
  • Managing a dynamic team of production supervisors, full-time and part-time warehouse staff, and other direct reports.
  • Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable).
  • Reporting weekly on multiple fulfillment and performance KPIs.
  • Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance.
  • Supporting efforts to attain certifications for quality in installation, production, and customer experience.

Desired Skills

  • Proven track record of analytical, interpersonal, leadership, and project management skills.
  • Prior experience and familiarity with warehouse operations.
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, etc.), inventory management systems, and warehouse management systems.
  • Detail-oriented.
  • Multitasking capabilities.
  • Business-level communication skills (oral and written).
  • A strong customer-oriented focus.
  • Bachelor's degree.
  • Minimum experience of 5-6 years.
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