Home Saudi Arabia Technology Operations Administartor

Home Saudi Arabia Technology Operations Administartor

Technology Operations Administartor

Full time at Tarabut in Saudi Arabia
Posted on February 4, 2025

Job details

Reports to: VP, Security & Technology Tarabut operates a modern, cloud-first architecture and technology stack in Saudi Arabia. The team's mission is to implement and support a repeatable and consistent technology service across to give all Tarabut team members the same great experience. You will be a key member of the TechOps Team responsible for the daily support of our internal tech and will work closely with both technical and non-technical teams on project initiatives and supporting Tarabut's various technologies and activities in alignment with industry best practice and the highest service standards. ROLES & RESPONSIBILITIES

  • Be the go-to support person in Saudi Arabia, supporting the users at Saudi Arabia office and remotely across the group.
  • Maintain and improve the office technology services in Saudi Arabia.
  • Manage support tickets through the service desk ensuring attention to detail in communication and resolution.
  • Work on different projects to source, implement, maintain, administer, and support new tools and improved procedures.
  • Work with our strategic support partners in provisioning and configuring new laptops, mobile phones, networks, and software.
  • Manage the laptop fleet through the lifecycle via cloud management and security platforms.
  • Implement effective technical controls pursuant to information security policy.
  • Manage and maintain hardware and software asset inventories.
  • Author guides, knowledge articles, and standard operating procedures.
EXPERIENCE REQUIRED
  • Previous experience in 1st and 2nd line support roles in a macOS and Windows environment, predominantly cloud-based.
  • Previous experience working on technology projects, working under own-steam and initiative.
  • Excellent knowledge of macOS and Windows.
  • Hands-on knowledge of configuring and maintaining Microsoft 365 products and services.
  • Hands-on experience using Jira, Jira Service Management, Confluence.
  • Experience onboarding and offboarding staff, giving IT inductions, and general first day technology guidance.
  • Experience with IAM, endpoint provisioning and management tools such as JumpCloud, NinjaRMM, Munki.
  • Experience using SSO capabilities, MDM, zero-trust security controls, conditional access, etc.
  • Experience onboarding/offboarding starters and leavers, provision applications, purchasing and implementing automation.
  • Experience working within a financial regulated environment.
  • Experience working in a certified security environment such as ISO 27001.
  • Great attention to detail.
  • Polite, confident, and effective communicator.
  • Maintaining a positive working relationship with colleagues and customers.
  • Able to tailor communications to both technical and non-technical audiences.
  • A strong technical background.
  • Excellent communication skills.
  • Completed technology-related university degree (e.g. BSc / BEng) (a plus).
  • Industry certifications such as MSCE, AWS, Security+, CompTIA+ (a plus).
  • Experience working in a cloud hosting environment such as Azure, AWS, GCP, or OCI (a plus).
  • Experience in Open Banking, Financial Services, Banking, FinTech (a plus).
We embrace diversity and encourage talent who bring a range of perspectives to apply for our roles even if you do not match every requirement in the list above. TG makes hiring decisions based on experience, aptitude, skill and sharing our company values. We will not discriminate regarding any legally protected characteristics. Benefits
  • Monthly Compensation
  • 21 non-working days holiday & public holidays
  • GOSI registration
  • Equity
  • Top tier medical insurance with BUPA for you and dependents
  • Great home equipment to choose from
  • 10 business days of enhanced paternity leave
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