Home Saudi Arabia Call Center Customer Service Representative
Home Saudi Arabia Call Center Customer Service Representative
Call Center Customer Service Representative
Job details
Call Center Customer Service Representative
Job Title: CALL CENTER OFFICER Unit: CALL CENTER AND SCHEDULING Job Category: Full Time Duties and Responsibilities:- Handle inbound, outbound calls, emails, live chat – including surveys, telesales or telemarketing activities, and other ways of communication as required.
- Answer the calls within the time specified according to the business need.
- Update customers’ information on the system used (new and existing customers) and document all calls information according to standard operating procedures.
- Follow up on customers whenever needed (call backs).
- Build customer interest in the service and the product if required (upselling).
- Respond to customers’ inquiries and complaints accurately and within a certain time frame and give advice to the customers about possible remedies or solutions regarding their problems.
- Adhere to DSFH-Riyadh values and rules (which will be explained by the training team).
- Achieve the requested KPIs (Key Performance Indicators) monthly.
- Adhere to login time without any lateness, unless there is an approved excuse from the shift leader.
- To adhere to any assigned tasks from the hospital that may be required in the future.
- Demonstrate compassionate communication skills while providing support and care to the patients as “the patient is the center of our care.”
- Ability to adapt in a challenging environment.
- Flexibility with shifts.
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Hiring company
Dr. Soliman Fakeeh Hospital Riyadh
-
FMCG Retail & Supply Chain Management Academy for Health & FitnessEUR 161
EUR 1,606Duration: Upto 130 Hours -
Customer Relationship Global CoursesEUR 14
EUR 122Duration: 1 Hour
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