Home Saudi Arabia Digital Solutions, Manager

Home Saudi Arabia Digital Solutions, Manager

Digital Solutions, Manager

Full time at TAM Development Co. in Saudi Arabia
Posted on February 4, 2025

Job details

TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the processes and paths of Saudi public impact initiatives operating under the Vision 2030 umbrella. As a Manager in the Digital Operations team, you will be in charge of operating our digital products within the different running projects. This includes collaborating with different cross-functional teams to deliver the product operations scope within any project. Key responsibilities and objectives:

  • Build a full and comprehensive understanding of each digital product and how to operate it.
  • Lead the contracting and scope definition stages of any project.
  • Participate in kick-off meetings in order to capture client expectations and ensure they are met.
  • Operate the different digital products to deliver the project scope.
  • Manage different teams to deliver the agreed upon digital products scope.
  • Collaborate with cross-functional teams to deliver the digital products operations scope and to ensure the right resources allocation and utilization.
  • Provide product feedback to improve the customer experience and increase business value.
  • Onboard clients and different stakeholders on the usage of different digital products.
  • Resolve any conflicts and issues arising during project delivery.
  • Track project performance and ensure projects are delivered on time, within budget, and meeting quality standards. Provide regular reports and updates to senior management and to clients.
  • Identify potential risks and develop strategies for risk mitigation. Implement effective risk management practices to minimize project disruptions and optimize outcomes.
  • Foster strong relationships with key stakeholders, including clients, project sponsors, and internal teams. Ensure effective communication, manage expectations, and resolve any conflicts or issues that may arise.
  • Continuously evaluate and improve product operations processes and practices. Identify areas for enhancement, implement best practices, and drive efficiency across the organization.
  • Build and mentor a high-performing team. Provide guidance, coaching, and professional development opportunities to enhance their skills and capabilities.
Requirements
  • 4-6 years of work experience in project management that at least 3 of which include digital solutions offerings.
  • Bachelor's degree in IT, IS, Computer Science, MIS or any related field.
  • Full proficiency in MS Office.
  • Experience in managing cross functional teams.
  • Experience in working with clients from the government sector in Saudi is desired.
  • Full proficiency in both Arabic and English.
  • Strong stakeholder management skills.
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