IT Specialist
Job details
Who are we? Dispomed is a Quebec-based company founded in 1982, headquartered in Joliette (QC), that manufactures and sells high-quality veterinary equipment worldwide. Dispomed is a dynamic, family-owned business experiencing rapid growth, offering numerous career opportunities. As a recipient of numerous awards, Dispomed is the Canadian leader in sales and service of veterinary equipment, represented in 35 countries. The foundation of our team lies in our core values, which we see reflected in each of our members: excellence, commitment, passion, and humanity. For over 40 years, we have been committed to providing an excellent experience for all Dispomed stakeholders. To learn more about Dispomed, visit our website: IT Specialist at Dispomed As an IT Specialist, ensure the smooth operation of all IT activities within the company by providing user support, managing IT assets, and actively participating in special projects. What to expect in this role IT Technical Support for Users
- Troubleshoot and provide first-line technical support in person and over the phone.
- Perform analysis, diagnosis, and resolution of IT issues.
- Offer suggestions on how users can make the most of our tools – optimize usage.
- Prepare IT equipment for the onboarding of new employees.
- Maintain, develop, and optimize all hardware and software resources.
- Ensure the selection, purchase, and inventory of IT equipment, including mobile-related devices.
- Continuously analyze the network structure and the state of the IT infrastructure to propose improvements to management.
- Ensure system security development.
- Plan and carry out the updating of licenses, software, and IT equipment on a regular basis.
- Manage user accounts and access (Office/Sage).
- Analyze and renew annual agreements (Sage/Office/ADOBE).
- Database analysis and management.
- Participate in the development of new IT tools.
- Contribute to strategic projects (renovations, business conversions, and acquisitions).
- Perform other related tasks and documentation as needed.
- IP Telephony, Camera Systems, Locks and Chips (Maintenance, updates, troubleshooting).
- Completed DEP, DEC, or AEC in IT (essential).
- University degree in IT (asset).
- At least 10 years of experience as an IT technician.
- Experience with API system integration.
- Experience in network security and infrastructure.
- Knowledge of Windows networking.
- Advanced bilingualism in French and English, both written and spoken.
- Self-discipline and perseverance.
- Excellent problem-solving skills (analytical ability and focus).
- Attention to detail.
- Ability to work in a multitasking environment.
- Passionate and curious about IT technologies.
- Excellent customer service and communication skills.
- Hybrid work mode: 4 days in the office, 1 day remote.
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