Client Solutions Manager Retail and Ecom, Turkey - Global Business Solutions - Dubai
Full time
at TikTok
in
UAE
Posted on February 3, 2025
Job details
Client Solutions Manager Retail and Ecom, Turkey - Global Business Solutions - Dubai
Responsibilities: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us: Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. About The Team: The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients and agencies challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self-service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge. Key Responsibilities:- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with cross-functional teams internally to ensure a smooth and successful campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Support clients in conducting pixel troubleshooting for their websites, and/or troubleshooting MMP (Mobile Measurement Partner) related issues
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with client partner team on pre-sale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the client partner team
- Experience in account management/client services roles in digital marketing
- Experience managing performance advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance, use those insights to improve our advertising offerings
- Proficient app & web campaign management, setting up and optimization
- Proficient in English and Turkish (will be working with Turkish speaking clients)
- Ability to travel domestically and internationally as needed
- General creative tips and best practices
- Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills
- Good technical understanding of digital marketing technologies, integrations and infrastructure, ability to effectively translate technical language to non-technical stakeholders.
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