Job details
- Part-time
- Division: Consumer Banking Group - UAE
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.Job Description
JOB PURPOSE: To serve customers by providing product and service information, resolving product and service issues while maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and provide end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Accountability:- Provide excellent customer service by attending to incoming calls within the quality guidelines.
- Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
- Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
- Maintain customer records by updating customer history through service requests/complaints and notes.
- Maintain confidentiality of the bank’s customers and data.
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
- Attend to special tasks assigned by team leader and managers.
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
- Ensure self-punctuality, adherence to policies & procedures, and discipline at the Centre.
Qualifications
Minimum Qualifications: High School diploma. 0 – 2 years relevant experience in the banking sector. Knowledge, Skills, and Attributes:- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Documentation Skills
- Listening
- Phone Skills
Additional Information
Should hold a Valid UAE Family book (Mandatory). #J-18808-LjbffrApply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
First Gulf Bank PJSC
-
Customer Service Diploma Lead AcademyOMR 10
OMR 154Duration: Upto 1 Hour -
Certificate in Call Centre Success Global EdulinkOMR 15Duration: Upto 30 Hours
Similiar Jobs that might interest you
BD09-ESG-Fld Svc Rep-Drilling Fluids II
Halliburton... on overall fluid performance. Works directly with both fluids ... based on the drilling program and anticipated conditions ...
UAE - Dubai 30 days ago
DV02-ESG-Field Prof-DD, Sr
Halliburton... a Field Prof-DD, II. Requires ability to read ... Product Service Line: Sperry Drilling Svcs Full Time / Part Time: ...
UAE - Abu Dhabi 30 days ago
Camp Boss senior
Global Projects Services AGCompany: Saipem Project: Hail and Ghasha Job Title: Senior Camp Boss Location: UAE, artificial island About us: Saipem ...
UAE - Abu Dhabi 30 days ago
Field Prof-Optimization, Assoc
Halliburton... and emerging technology and drilling practices. Able to ... Product Service Line: Sperry Drilling Svcs Full Time / Part Time ...
UAE - Abu Dhabi 30 days ago
AE-Abu Dhabi-Field Prof-L&P Cased Hole
Halliburton... to coach clients through various drilling and completion scenarios. Actively participates ...
UAE - Dubai 30 days ago
Lab Tech-Chemistry, Assoc
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 30 days ago
K919-ESG-Tech Prof-Coiled Tubing, Assoc
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 30 days ago
Fld Svc Mgr-Wireline and Perf
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 30 days ago
K919-ESG-Tech Prof-Coiled Tubing, Assoc
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 30 days ago
Business Application and ERP Coordinator
NES FircroftHello, Greetings from NES Fircroft !! We have an opportunity for the position: Business Application and ERP ...
UAE 30 days ago
Job Opportunities for Middle East
SofomationPosition : Lead Reservoir Engineer Bachelor's degree in Reservoir Engineering/Petroleum Engineering. Minimum 15 years ...
UAE 30 days ago
Senior BMS Engineer
NES FircroftGreetings from NES Fircroft !!! Role: Senior BMS Engineer Location: KSA Contract Duration: 1 Year 3 - 8 Years of ...
UAE 30 days ago
Accounts Payable Accountant
NES FircroftHello, Greetings from NES Fircroft !! We have an opportunity with one of our reputed clients in UAE for the position of ...
UAE 30 days ago
Project Contract Manager
SaipemMission • During the contract execution phase, analyze and manage the contract terms, exploring contractual solutions ...
UAE 30 days ago
HR Administrator
NES FircroftHello, Greetings from NES Fircroft! NES Fircroft is having an opportunity at UAE for HR Administrator Position: HR ...
UAE - Dubai 30 days ago
Public Relation Officer
NES Fircroft... and oil and gas well drilling activities across major oil fields ...
UAE - Dubai 30 days ago
Process Schematic Designer
NES FircroftHello, Greetings from NES Fircroft! NES Fircroft is having an opportunity at UAE (Dubai) for Process Schematic ...
UAE - Dubai 30 days ago
QHSE
NES FircroftHello, Greetings from NES Fircroft! NES Fircroft is having an opportunity at UAE for QHSE Position: QHSE QHSE ...
UAE - Abu Dhabi 30 days ago
Sr. Engineer Mechanical Rotating
NES FircroftHello, Greetings from NES Fircroft !! We have an opportunity for the position: Sr. Engineer Mechanical Rotating ...
UAE - Dubai 30 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ae.jooble.org/external/-5539058977121311439?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=f08d46e4194148c942c7b4932e78f225