Customer Service Representative
Job details
We are looking for a highly motivated and customer-oriented Customer Care Agent to join our growing e-commerce furniture brand. This role will focus on providing exceptional support to customers through live chat, resolving inquiries, and driving sales conversions. You’ll be the go-to expert for customers looking to make informed purchasing decisions, ensuring their experience is seamless from initial contact to final sale.
Key Responsibilities:
- Customer Support via Chat: Respond promptly and professionally to customer inquiries via live chat, providing solutions to product-related questions, order status updates, shipping inquiries, and more.
- Engagement: Engage with customers proactively and effectively, assisting them through the sales process, recommending relevant furniture items, and closing sales to meet daily/weekly/monthly targets.
- Product Knowledge: Maintain an in-depth understanding of our furniture products, including features, materials, dimensions, and benefits to offer the best advice and recommendations to customers.
- Problem Resolution: Handle customer complaints or issues in a calm, empathetic manner, ensuring resolution to their satisfaction, whether it's related to orders, delivery, or product concerns.
- Follow-up and Retention: Follow up with leads or abandoned carts to help customers finalize their purchases, and engage with repeat customers to foster brand loyalty.
- Order Processing: Process orders through the internal system accurately, ensuring all customer details are correct and that orders are completed seamlessly.
- Team Collaboration: Work closely with other team members, including marketing, logistics, and product teams, to ensure excellent service and address customer needs.
Qualifications:
- Experience: Minimum of 1-2 years of customer service experience, preferably in an e-commerce or retail setting. Previous sales experience is a plus.
- Skills: Excellent written communication skills with the ability to convey clear, helpful information. Strong problem-solving and critical thinking abilities. Sales-driven with a passion for exceeding customer expectations and meeting targets. Proficient in using live chat software and CRM tools.
- Personal Attributes: Friendly, approachable, and empathetic demeanor. Self-motivated and proactive, able to work independently in a fast-paced environment. Ability to multitask and manage competing priorities.
Benefits:
- Competitive salary and performance-based incentives.
- Flexible work hours and remote work options.
- Employee discounts on products.
- Opportunities for professional growth and development within the company.
How to Apply:
If you are a customer-centric individual who thrives in a dynamic, fast-paced environment, we’d love to hear from you! Please submit your resume along with a brief cover letter explaining why you’re the perfect fit for this role. #J-18808-LjbffrApply safely
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