Tier 1 Technical Support Specialist with Zendesk Experience (ZR_18007_JOB)

This is a remote position. Job Highlights:

• Schedule: 40 hours per week
• Monday to Friday, 8am to 5pm Eastern with an hour unpaid break
• Handle inbound support tickets
• Diagnose issues without implementing fixes directly
• Assist with data processing tasks during low ticket volume periods

Responsibilities:

• Provide tier-one technical support via Zendesk
• Diagnose and troubleshoot client issues
• Communicate effectively with clients and internal teams
• Relay complex technical information to the development team

Requirements:

• Strong IT background for complex troubleshooting
• Excellent communication skills
• Experience with ticketing systems, preferably Zendesk
• Understanding of SaaS platforms and data management concepts

Benefits: Independent Contractor Perks:

• HMO Coverage for Eligible locations
• Permanent work from home
• Immediate Hiring
• Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. #J-18808-Ljbffr