Systems Engineer (SAN NAS Storage)

Company Crédit Agricole Corporate and Investment Bank (ISAP Singapore) Description Systems Programmer (Storage) ISAP IT Production Centre is split into 4 departments covering the following aspects: Infrastructure Services Application Services & Operations Middleware Services End Users and Transverse Services The scope of technologies encompasses core infrastructures (Systems, Storage, Network, and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint). Job Summary He/She will be a technical RUN expert for all Storage services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts, and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge, and ensure the necessary training is imparted to the team wherever applicable. Job Detailed Description An Expert has a wide spectrum of responsibilities and actions. As An Expert Of His/her Team, He/she assigns technical tasks and manages delegation for technical issues, animates the team to encourage collaboration and sharing of best practices, supports technical skills development and provides training when required, supports new technologies and leverages them to provide consistency of service across streams, manages service improvements for all Unix/Linux services supported throughout the organization, documents, reviews, maintains, and shares relevant technical information with the team, provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with the SLA, implements and develops improvements based on LEAN-CA-CIB best practices, focuses on automation and optimum use of the team to improve efficiency, drives and delivers root cause for any high severity issue, reviews technology changes to identify potential risks, is responsible for problem management and resolution, maintains programmable code outlined in technical instructions and specifications for operating systems. As An Experienced Professional In Storage Services, He/she supports his/her team during diagnosis when technical issues arise in his/her scope of expertise, is aware of the global IT structure so that he/she anticipates interrelationships within the organization, engages with technical peers, Service managers, Architects, and project teams on technology roadmap and projects, facilitates transformation projects and suggests future directions for new areas of improvement and change, guarantees the production readiness and license to operate of new projects and solutions, is available and able to drive technically any complex or high severity incidents that occur within the scope of their role, actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations, actively assists in identifying the most technically skilled candidates for open roles, technically coaches and develops partner resources to improve quality and productivity, defines the technical skillset required to support CA-CIB technologies. As The Escalation Point Of Contact For Clients, He/she manages the daily relationship with Clients including planning, requests clarification, risks mitigation, and service quality. #J-18808-Ljbffr