Area Manager - Fulfillment Center
Full time
at مفيد | MUFEED
in
UAE
Posted on February 3, 2025
Job details
Tradeling.com is MENA’s largest B2B marketplace, delivering an exceptional experience to our customers and vendors. Founded in 2019 and backed by the Government of Dubai, we are transforming the way business is conducted in MENA. With over one million SKUs across multiple categories ranging from office supplies, food and beverage, to consumer electronics, Tradeling embraces the challenge to innovate on behalf of our customers and vendors, connecting global and regional suppliers to MENA-based demand. Our Values As a member of our team, you will be expected to embody our values in your work and interactions:
- People First : Leading with Empathy, Always Empowering, Consistently Appreciating.
- Diversity : Creating Inclusiveness, Always Ensuring Fairness, Driving Collaboration.
- Integrity : Trusting in each other to do the right thing, Accountable in everything we do, Continuous in Transparency.
- Excellence : Seeking Continuous Development, Striving for Innovation, Operating with Agility.
- Customer Obsession : Understanding Customer Needs, Leading Customers through Partnership, Creating Impact.
- Manage Outbound Operations : Oversee the entire outbound process, including order picking, packing, and shipping to ensure adherence to quality standards and timelines.
- Team Leadership : Supervise, coach, and develop outbound associates to achieve performance goals. Provide regular feedback, conduct performance reviews, and maintain high levels of motivation.
- Process Optimization : Continuously assess and improve outbound workflows, aiming to optimize speed, accuracy, and efficiency. Implement best practices to reduce errors and delays.
- Inventory Management : Collaborate with inventory control teams to ensure products are available for order fulfillment and manage the flow of items from storage to outbound areas.
- Quality Control : Monitor and enforce quality control standards for packaging, labeling, and shipping to meet customer expectations and regulatory requirements.
- KPIs and Reporting : Track key performance metrics (e.g., order accuracy, shipping time, and productivity) and report on progress to senior management. Use data to drive decisions for operational improvements.
- Cross-Functional Coordination : Work with other departments (e.g., inbound, customer service, product, ICQA, HR) to resolve issues and ensure smooth operations across the fulfillment center.
- Health & Safety Compliance : Ensure that the outbound area adheres to all safety regulations and maintain a clean and organized work environment.
- Problem Resolution : Address operational issues such as shipping delays, inventory discrepancies, or customer complaints promptly.
- Technology Utilization : Utilize warehouse management systems (WMS) and other technologies to track order progress, improve workflow, and ensure accurate shipping.
- Experience : 3-5 years of experience in fulfillment or warehouse operations, with at least 1-2 years in a leadership role. Experience working in F&B, fashion, and soft-lines warehouses is a plus.
- Leadership Skills : Strong leadership abilities with experience in coaching, mentoring, and developing staff.
- Problem-Solving : Excellent analytical and problem-solving skills to identify and resolve operational challenges.
- Attention to Detail : High focus on accuracy, ensuring all orders are correctly packed and shipped on time.
- Communication Skills : Strong verbal and written communication skills to interact effectively with team members, other departments, and external partners.
- Organizational Skills : Ability to manage multiple tasks, prioritize effectively, and work under pressure in a fast-paced environment.
- Technology Proficiency : Proficient in warehouse management systems (WMS) and Microsoft Office; knowledge of data analysis tools is a plus.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
