Job details
- Part-time
- Division: Corporate and Commercial Banking Group
Company Description
FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.Job Description
Job Context- Deliver best in class services for Commercial Banking customers.
- Follow up on customer transactions.
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
- Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensure timely follow-up and escalation of client issues.
- Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards. Be a team player and coordinate with RM/Sr RM.
Qualifications
Experience:- 1-2 years of working experience in customer service/sales.
- Students seeking to start and develop their career in banking are encouraged to apply.
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Hiring company
First Gulf Bank PJSC
-
Customer Service Diploma Lead AcademyAED 99
AED 1,469Duration: Upto 1 Hour -
Certificate in Call Centre Success Global EdulinkAED 144Duration: Upto 30 Hours
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