Home India End User Support Manager

Home India End User Support Manager

End User Support Manager

Full time at Tata Consultancy Services in India
Posted on February 2, 2025

Job details

EUC Lead - Required min 8 to 12yrs experience Job Location: Bangalore Responsibilities:

  • Lead Day-To-Day IT Operations, infrastructure services support, hardware & software asset management
  • Experienced in Intune/Autopilot infrastructure
  • Experienced in Windows image deployment & management
  • Sound knowledge in ITIL framework
  • Demonstrable technical expertise in deploying MS applications, operating systems, and its migrations.
  • Act as an escalation point for EUC related tasks which involves but not limited to Laptop/Desktop Installation, configurations, and troubleshooting.
  • Patch management of windows systems
  • Deep technical skills on Microsoft Core technologies - DNS, DHCP, WINS, Intune, SCCM, etc.
  • Good understanding of Microsoft Active Directory and related configurations
  • Cisco VC systems administration, IT asset management
  • Excellent communication skills, both written and verbal.
Desired Skills:
  • Strong knowledge of networking concepts and protocols (e.g., TCP/IP, VLANs etc.).
  • Experience in server related technologies - Windows server 2016,2019.
  • Knowledge of Linux / Ubuntu servers

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