Manager IT Infrastructure

Responsibilities

• Lead and oversee the installation of servers, firewalls, and other essential devices at customer locations, ensuring efficient and professional deployment.
• Manage the setup and configuration of hardware for optimal system performance and customer satisfaction.
• Supervise the cabling of servers, ensuring proper organization, tagging, and connectivity for seamless operations.
• Oversee the installation and configuration of operating systems and necessary software to align with customer needs.
• Develop and maintain comprehensive reports and documentation for all installations, configurations, and system setups.
• Establish processes for record-keeping to facilitate future reference and troubleshooting.
• Ensure timely visits to customer premises for installations, configurations, and troubleshooting.
• Provide strategic guidance and technical support to customers, addressing system performance issues and offering long-term solutions.
• Liaise with Original Equipment Manufacturers (OEM) to arrange remote support sessions and ensure quick resolution of escalated issues.
• Guide and assist in basic virtualization configurations and support.
• Demonstrate advanced knowledge of firewall setups, network configurations, and endpoint security solutions.
• Oversee the deployment and maintenance of endpoint security solutions to safeguard customer devices and networks.
• Collaborate with cross-functional teams and customers to ensure smooth project execution, timely delivery, and high-quality service.
• Develop and implement standard operating procedures (SOPs) for deployments and troubleshooting.
• Build and maintain relationships with internal and external stakeholders to enhance service delivery.

• Proven experience in IT infrastructure management, including leadership in hardware installation and network configuration.
• In-depth understanding of virtualization technologies, firewalls, networking, and endpoint security.
• Proficiency in server operating system installation and configuration, with a focus on best practices.
• Strong troubleshooting and problem-solving skills for both hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to bridge the gap between technical and non-technical stakeholders.
• Demonstrated ability to lead teams and manage projects, ensuring timelines and objectives are met.
• Willingness to travel to customer sites as required.
• Strong organizational skills, attention to detail, and a proactive approach to challenges.

• Professional certifications such as CCNA, CompTIA Network+, or virtualization certifications (VMware, Hyper-V).
• Advanced knowledge of endpoint security tools and practices.
• Experience in managing relationships with OEMs for technical troubleshooting and support.
• Proven track record of delivering results in a managerial capacity.