Patient Support Executive @ European MNC (TH11)

Responsibilities

• Ensure effective execution of Assistance Programs to deliver value to patients.
• Update patient information in electronic systems accurately.
• Respond to inquiries via phone and email from patients and healthcare professionals.
• Manage physical and electronic documents and perform other clerical tasks.
• Support the updating of program details on digital media.
• Build and maintain good relationships with external stakeholders like doctors, nurses, pharmacists, and patients.

Compliance

• Understand and ensure alignment with directives and guidance documents.
• Fulfill License-to-Operate requirements during the program start-up phase.
• Obtain necessary approvals for executing the program.
• Identify and escalate potential risks in the execution of Programs and provide sufficient lead time for implementing risk mitigation actions.

Job Requirements

• Degree in Life Sciences will be an added advantage. Fresh graduates are encouraged to apply.
• Welcome applications from Nurses/Physiotherapists/medical-related personnel.
• Customer service skills to interact with patients and professionals (doctors, nurses, and pharmacists).
• Communication skills to collaborate with stakeholders.
• Maintain confidentiality of patient information.
• Problem-solving skills to handle issues related to documentation and queries from patients and healthcare professionals.