Operations Manager
Full time
at Mubkhar
in
Qatar
Posted on February 2, 2025
Job details
Job Summary The Operations Manager is responsible for overseeing all retail operations at Mubkhar, ensuring the achievement of sales targets, profitability, and customer satisfaction across all stores. This role involves strategic planning, operational management, and leadership of the retail team to deliver the highest standards of service and enhance brand presence. The Head of Retail plays a key role in driving retail growth, developing new store locations, and ensuring the overall success of Mubkhar’s retail business. Key Responsibilities:
- Retail Strategy and Planning:
- Retail Strategy Development: Develop and implement the overall retail strategy in alignment with Mubkhar’s business objectives, focusing on driving sales, profitability, and customer satisfaction.
- Expansion Plans: Lead the retail expansion strategy, identifying new store locations, negotiating leases, and managing store openings across the Country.
- Sales Forecasting: Work closely with the sales and finance teams to develop and monitor sales forecasts, budgets, and key performance indicators (KPIs) for the retail division.
- Store Operations Management:
- Operational Excellence: Ensure the efficient operation of all Mubkhar stores, including staffing, inventory management, merchandising, and store maintenance.
- Performance Monitoring: Regularly visit stores to evaluate performance, address operational issues, and implement improvements to enhance store efficiency and customer experience.
- Store Audits: Oversee store audits to ensure compliance with Mubkhar’s standards, policies, and procedures, including adherence to visual merchandising guidelines, store cleanliness, and brand representation.
- Sales Performance and Revenue Growth:
- Sales Targets: Set and monitor store-specific sales targets, working with Area managers to ensure that all retail locations meet or exceed their revenue goals.
- Promotions and Campaigns: Collaborate with the marketing team to design and execute promotional activities, product launches, and events that drive foot traffic and increase sales.
- Cross-Selling and Upselling: Develop strategies to enhance cross-selling and upselling opportunities in-store to increase average transaction values and customer retention.
- Customer Experience and Brand Representation:
- Customer Service Standards: Establish and maintain high standards of customer service across all stores, ensuring customers receive a luxury retail experience that reflects Mubkhar’s brand values.
- Customer Feedback: Implement processes to collect and analyze customer feedback, using insights to improve store operations and customer service practices.
- Brand Integrity: Ensure that all stores consistently represent Mubkhar’s brand image, including adherence to corporate guidelines on visual merchandising, store ambiance, and product presentation.
- Team Leadership and Development:
- Team Leadership: Lead and manage the retail team, including area managers, store in charge, and sales consultants, ensuring strong leadership, team motivation, and high performance.
- Talent Development: Align with HR to implement training and development programs to enhance the skills and competencies of retail staff, focusing on sales techniques, product knowledge, and customer service excellence.
- Performance Management: Align with HR to conduct performance reviews, provide coaching, and set clear performance goals to ensure the retail team meets company expectations and sales targets.
- Inventory and Supply Chain Coordination:
- Stock Management: Collaborate with the supply chain and inventory teams to ensure stores are adequately stocked, products are available to meet demand, and inventory levels are optimized.
- Inventory Turnover: Monitor stock turnover rates, reducing excess inventory while ensuring sufficient stock for peak periods and promotional events.
- Loss Prevention: Implement and enforce loss prevention protocols to minimize shrinkage, theft, and damage in stores.
- Budgeting and Financial Management:
- Profitability Management: Monitor and analyze store-level profitability, making data-driven decisions to improve margins and reduce operating costs.
- Expense Control: Oversee store budgets, ensuring that all retail locations operate within their allocated budgets and that expenses are tightly controlled.
- Financial Reporting: Provide regular reports to senior management on retail performance, including sales figures, cost analysis, and budget adherence.
- Bachelor’s degree in Business Administration, Retail Management, or a related field. MBA is a plus.
- Minimum of 8-10 years of experience in retail management, with at least 5 years in a leadership role, preferably within the luxury or fragrance industry.
- Proven track record of leading large retail teams and managing multiple stores across different regions.
- Strong understanding of retail sales strategies, customer engagement, and promotional campaign execution.
- Ability to lead, inspire, and develop retail teams to achieve high levels of performance and customer satisfaction.
- Strong sales and financial analysis skills, with the ability to drive revenue growth while managing costs effectively.
- A passion for delivering exceptional customer experiences and enhancing brand loyalty.
- Excellent analytical and problem-solving skills to address operational challenges and improve store performance.
- Outstanding communication skills to interact with internal teams, senior management, and external stakeholders.
- Ability to develop and execute strategic plans for retail growth and expansion.
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