Parts Advisor
Job details
Job Requisition ID: 166299 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the Role We are excited to announce an opportunity for a Parts Advisor to join our Toyota team in Dubai Al Badia. This role is crucial in representing our brand and parts division to customers, ensuring an engaging and seamless customer journey in both retail counter and workshop operations. Your efforts will directly contribute to parts supply, revenue achievement, and customer retention. What You Will Do
- Achieve Financial Objectives: Drive revenue by upselling, controlling discounts, and promoting accessories to meet monthly targets.
- Enhance Customer Retention: Build long-term relationships by consulting on customer needs and parts requirements, following the recommended maintenance schedule.
- Coordinate Efficiently: Work closely with Job Controllers and Service Advisors to update customers on parts status, availability, quotations, and ensure timely vehicle progress updates.
- Ensure Compliance: Adhere to all Standard Operating Procedures, Company policies, and Distributor Programs to maintain a consistent customer experience.
- Optimize Stock Levels: Manage sale orders and reservations to optimize stock levels, revenue, and mitigate financial risks.
- Accurate Data Management: Capture customer details accurately in SAP for effective data management.
- Proven experience in spare parts sales within the automotive industry.
- Strong sales and customer service skills.
- Familiarity with parts catalogues.
- Proficiency in systems, preferably SAP.
- A good general level of Technical Education, Diploma, Bachelors, or Automotive Engineering Degree.
- Minimum of 2-3 years’ experience in spare parts operations, preferably at an automotive parts sales counter.
- Familiarity with safety standards for people, machines, and materials.
- Proficiency in English for effective communication with supervisors and customers.
- Working knowledge of MS Office and SAP.
- Proficiency with Electronic Parts Catalogue (EPC).
- Strong product and process knowledge.
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