Job details
As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guest service, you will be responsible for providing a quality end-to-end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.
What will I be doing
- Working within a team to answer all calls and emails following the brand standards
- Provide exceptional customer service and effectively and professionally manage all reservations for guests
- Book and manage reservations through the reservations system
- Qualify and generate Sales Leads for the sales team to acquire new clients
- Ensure that the system and booking documentation are accurate and up to date
- Configure rates in Opera PMS system based
Requirements
- Possess guest service skills and excellent communication skills
- Detailed & Customer service orientated
- Ability to work independently and as part of a team
- Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm, collected, and accurate
- Able to type 25 words per minute
- Computer literacy in Windows MS Office Suite CRS systems is an added advantage
- Advanced English language
Experience
- You will likely have a minimum of one year experience in the Reservation department of a branded hotel
- High School Diploma preferred
Benefits
We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this. At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team, and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer at the heart of everything we do. We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver. If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the 'I'm interested' button and join the team!#J-18808-LjbffrApply safely
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Hiring company
Premier Inn Hotels LLC
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