Middleware Support Engineer | Kuala Lumpur, MY

Position Summary : The Middleware Support Engineer in Allianz Technology Malaysia, Regional Delivery Center (RDC) is responsible for providing high-level technical support and maintenance for middleware systems that enable application integration and data exchange. This role involves supervising, planning, and monitoring middleware environments, diagnosing and resolving issues, and collaborating with development and IT teams to ensure seamless operations. The ideal candidate will have strong problem-solving skills, technical expertise in middleware technologies, and the ability to work effectively in a fast-paced environment. Key Responsibilities

• System Monitoring: Supervising and monitoring middleware environments to ensure optimal performance and availability.
• Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity problems, integration failures, and implement solutions.
• Maintenance and Upgrades: Overseeing regular maintenance, patching, and upgrades of middleware systems to ensure they are up-to-date and secure.
• Support and Troubleshooting: Providing technical support to application developers and IT teams regarding middleware-related queries and issues.
• Vendor Management: Collaborate with vendors and service providers to evaluate new technologies and manage procurement processes.
• Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions.
• Collaboration: Work closely with application development teams and IT support staff to ensure seamless integration and operation of middleware solutions.
• Security Management: Implement and maintain security measures to protect middleware environments and ensure data integrity.
• Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes.
• Cloud Management: Plan, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to protect data and systems.
• Disaster Recovery: Develop and implement disaster recovery strategies to ensure system resilience and data integrity.
• Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention.
• Global Collaboration: Work with global teams to manage and deliver globally managed services, ensuring alignment and consistency in service delivery.
• Any other duties when deemed necessary, including completing projects on various issues when needed.

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience in a middleware support or system administration role.
• Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, JBOSS, Apache Kafka, or similar.
• Familiarity with cloud-based middleware solutions and integration platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to coordinate and work independently and as part of a team.
• Certifications in middleware technologies or related areas are a plus.
• This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance.
• The position may involve collaboration with remote teams and vendors to ensure effective middleware support and integration.