Risk Management Consultant

Job Summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $9,000 - $11,000 per month
• Immediate start available

• At least 3 years of experience in handling theft and fraud cases, including but not limited to identifying fraud patterns, investigating cases, and coordinating with law enforcement agencies.
• Experience in managing a team of 20 to 50 members (including experience in managing Team Leads), with the ability to effectively lead the team, assign tasks, oversee key workflows, and ensure the team achieves business objectives.
• Proficient in both Chinese and English, with the ability to communicate fluently and produce business reports, emails, and other relevant documentation both in writing and verbally.
• Capable of developing department work plans and strategies to ensure departmental goals are met and continuously optimize departmental operational efficiency.
• Able to collaborate across departments, coordinate resources, and jointly address and resolve issues related to security and fraud.
• Preferred candidates will have risk control management experience in the financial and blockchain industries.

• Responsible for handling global issues related to account theft and fraud (payment fraud, fraud & scam, crisis management, dispute resolutions), ensuring efficient team operations, setting team goals and plans, and achieving relevant targets.
• Reduce the occurrence of fraud on the platform and ensure dynamic zeroing of theft incidents.
• Continuously monitor industry trends and developments, optimize processing workflows, and promote product/tool enhancements to improve efficiency.
• Recruit and develop top talent to ensure the team is well-staffed.

• Grab meal allowance: RM25/day (subject to previous month attendance) payable in Grab business account.
• OT Transportation Grab Car Allowances: 9pm to 6am (next day) during working days.
• Team building pay & claims up to RM200 / month.
• Medical coverage in/outpatient under AmMetLife.
• Training fund @ RM1500 / year (Upon confirmation, after 3 months).
• Gym Subsidy @ RM1000 / year (Upon confirmation, after 3 months).

1. Working hours: 9am to 6pm (Mon to Fri); Need to support the team / standby remotely after working hours.
2. On-site (Current: 4 days RTO & 1-day WFH, might RTO 100% anytime soon).
3. Crypto knowledge (optional, good to have).
4. Bilingual support (Mandarin + English).
5. Education: Degree (preferable) or Diploma.
6. Salary range (negotiable): RM9,000 – RM11,000 (base salary).
7. Yearly bonus: 0/2/4/8 months (payout in April).