Customer Experience Specialist

This job is about providing excellent customer service by handling inquiries and feedback. You might like this job because you get to communicate with customers and contribute to improving the overall customer experience. Salary: RM 2000 - RM 2300

Responsibilities:

• Attend to customer’s general inquiries, complaints, reviews, and feedback through calls and emails.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and information regarding discussions with customers.
• Gather customer feedback and share it with your teammates/team leaders.

Job Requirements

Requirements:

• At least 6 months - 1 year of experience in Customer Service/Contact Centre field.
• Fresh graduates with Diploma and Degree are encouraged to apply as training will be provided.
• Strong command of English in both verbal and written communication skills.
• Proficient in speaking Mandarin will be an added advantage.
• Able to speak and assist both local and international customers.

Schedule:

• Rotational shift.

Supplemental Pay:

• Overtime pay.
• Performance bonus.
• Yearly bonus.

Skills

• Customer Service.
• Verbal Communication Skills.

Company Benefits

Your health is important to us. Medical cards and medical claims are available to cover your health expenses.

KPI Incentives

Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.

Training and Development

We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills. #J-18808-Ljbffr