Account Manager - Recruitment Industry (Remote) #522

Account Manager - Recruitment Industry (Remote) #522

This role is a dynamic, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support and partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment and excel in relationship building. Key Responsibilities:

1. Lead Management & Communication:
   • Handle inbound emails from leads promptly and professionally.
   • Engage with potential clients to understand their needs and align them with our solutions.
   • Use CRM (HighLevel and ClickUp) to track and manage data effectively.
2. Operational Support:
   • Collaborate with the operations team to ensure seamless workflow.
   • Assist in process improvement initiatives to enhance efficiency.
3. Customer Success Monitoring (Training provided, no experience necessary):
   • Track and analyze customer success metrics.
   • Assess customer satisfaction and gather feedback to identify areas for improvement.
   • Work closely with the recruitment team to implement strategies that enhance client experience.
   • Provide regular reports on customer success metrics to management.
4. Sales Process Analysis (Training provided, no experience necessary):
   • Review sales call recordings and videos to evaluate performance.
   • Provide constructive feedback to the sales team and management to optimize sales techniques.
   • Assist in training sessions to improve team effectiveness.
5. Partnership Development (Training Provided, No Experience Necessary):
   • Identify and establish partnerships with other recruitment companies, primarily in the European market.
   • Collaborate with partners to expand our reach and enhance service offerings.
   • Coordinate cross-border collaboration initiatives.
   • Maintain ongoing relationships to ensure mutual success and growth.
6. Strategic Support:
   • Collaborate with leadership on sales strategy development.
   • Contribute to process improvement initiatives.
   • Support training and development programs for sales team members.

Requirements:

• Outgoing Personality: An extroverted individual who excels in building relationships.
• Highly Intelligent: Quick learner with the ability to understand complex concepts.
• Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
• Excellent Communicator: Strong verbal and written communication skills.
• Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
• Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners.

Benefits:

• Medical Aid.
• This position is not commission only.
• All South African Public Holidays Observed.
• Paid Annual Leave.
• Paid Sick Leave.
• Significant opportunities for personal growth, skill development, and career advancement.
• Supportive, inclusive, and diverse work environment that values collaboration and innovation.
• The chance to make a meaningful impact by connecting top talent with life-changing opportunities.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Administrative

Industries

IT Services and IT Consulting #J-18808-Ljbffr