Lifestyle Executive

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career! The Lifestyle Executive assists the Lifestyle Manager in the operations of the spa and the facilities on the wellness floor. He / She responds and deals with clients firsthand and assists them in making appointments or answers their queries, ensuring that all their needs are well attended and taken care of. Our Expectations: Assists clients in making reservations for spa treatment and assigns treatment rooms. Ensures and oversees that all clients and therapists arrive for scheduled appointments on time. Ensures therapists use the correct allocated room, receive clients, and perform scheduled treatments. Meets potential customers and any other walk-in guests in a well-mannered, professional, friendly manner and assists in consultation and closing of sales. Deals with customer’s requests and complaints and provides vital information to the Lifestyle Manager for the purpose of improving clients’ satisfaction. Motivates team to close sales / offers alternative treatments / confirms bookings to achieve revenue target. Conducts outlet tours to walk-ins and new clients and follows up if necessary. Monitors clients’ records and recommends treatment packages. Assists the Lifestyle Manager in managing the day-to-day operations and cleanliness of the wellness floor – including Spa, pool, gym. Handles incoming calls, reception, and cashiering duties daily. You should possess the relevant qualifications as a masseur and have at least 1-2 years of relevant experience as well as a good understanding of the SPA Industry along with a strong customer service focus and administrative skills in a similar capacity within the Hospitality industry. If you believe you are the right fit for the role, write in to have a chat with us! We are also dedicated to providing equal employment opportunities, including individuals with disabilities. #J-18808-Ljbffr