Senior Social Media Executive

Job Summary The Senior Social Media Executive serves as an online/digital ambassador for our internal clients and their brands and will be expected to monitor media activity across a broad range of social media channels and cultivate and grow online relationships with customers ensuring customer service initiatives and inquiries are met in a timely manner. Job Responsibilities

• Ensure coordination of all social media activities, and that customer review and comment responses are made within designated response times and are in accordance with each social media channel's engagement plan
• Follow the pre-set Social Media guidelines in updating our different channels while ensuring proactivity on daily basis
• Monitor on daily basis F&B brands and competitors social media pages and websites
• Coordinate and perform the day to day activities relating to the different social media platforms (such as Facebook, Instagram, Snapchat, Twitter, YouTube, etc.)
• Engage in conversations with our consumers to generate leads and content about us in the market
• Prepare and monitor reports (on follower growth, engagement, etc.) with trends and emphasis on recommended future activities
• Respond to all customer enquiries and complaints in a timely manner
• File all complaints and refer them to relevant parties, monitor progress and update customers

• University degree
• Passionate about social media and online trends
• Strong ability to present ideas, concepts and workflows in a clear and engaging manner
• Should possess creative writing and content skills
• Good organizational and self-management skills under pressure
• Fluency in spoken and written Arabic and English
• Proactive in taking initiatives and staying updated with the latest technologies and social media trends
• Basic knowledge of e-marketing and graphic design

• Build Talent
• Communication
• Performance Orientation
• Strategic

• Bachelor's degree in Marketing, Communications, Media Studies, or a related field.
• Certification in Digital Marketing or Social Media Management (preferred).
• Proven experience in managing social media for brands, ideally in the food & beverage sector.