Desktop Support (Band 1) *URGENT* (Tuas / Basic up to $2800 / L1) -(SS10)

Title: Desktop Support Working Location: TUAS Working Days: 5 Days (Mon-Fri) Working Hours: 8am-5pm Salary: $2600 - $2700 Interested applicants can also send your resume to WA: +65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered. Job Description Provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis, and resolution. Provide fault analysis to various core operating systems and platforms, as well as support and apply desktop fault resolution for the approved application suite. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications. Have basic knowledge of the Mac operating system to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Perform general preventative maintenance tasks on computers, laptops, and printers. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Have broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned. Qualifications and Skills Bachelor's Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. 1-2 years’ experience in Windows Desktop support. Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, and Enterprise anti-virus solutions. Experience with mobile device management including iOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Willingness to work off-hours and weekends when required for projects or emergency support. In addition, the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets. The Supreme HR Advisory Pte Ltd EA No: 14c7279 SAMUEL SIAW Reg No: R24124745#J-18808-Ljbffr