Department Manager

Department Manager / Supervisor BC Kuwait The Brunello Cucinelli story started in 1978 in Solomeo, a small historical town in Italy. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. Our goal has been to make high-quality creations that last and can be passed down to future generations. The Department Manager plays a key role in supporting business operations at Brunello Cucinelli. This individual is a leader, mentor, and a key reference point for both the team and customers, ensuring a continuous and exceptional shopping experience aligned with the brand's philosophy. Key Responsibilities:

1. Customer Relationship Management: Develop relationships with customers through active presence on the shop floor. Deliver a unique service and shopping experience in line with brand philosophy, corporate image, and CRM guidelines.
2. Sales Target Achievement: Guide sales operations to achieve assigned targets while maintaining high standards of customer service. Ensure the selling ceremony aligns with company guidelines to provide a memorable experience for customers.
3. Event Management: Support store management and HQ in organizing events and trunk shows to attract new customers and enhance loyalty. Provide insights and ideas for CRM actions to foster customer engagement.
4. Visual Merchandising: Ensure compliance with visual merchandising guidelines to maintain high store standards.
5. Product Knowledge: Stay updated on products and new collections. Train and update the team on product details and brand style.
6. Team Leadership: Lead by example to inspire and motivate the team. Conduct regular feedback sessions and coaching to ensure team development and continuous improvement. Promote collaboration and respect among team members through effective communication and meetings.
7. Operational Support: Assist the stock team, particularly during inventory processes. Ensure adherence to retail operations procedures and HQ guidelines.

Candidate Profile: Minimum of 3 years of experience in luxury retail, with proven management experience. Strong business acumen and solid understanding of market trends and customer behaviours. Demonstrated ability in people management and development. Proficiency in English is mandatory; fluency in a second language is a plus. Skills and Competencies:

1. Exceptional leadership and motivational skills.
2. Outstanding communication and interpersonal abilities.
3. High attention to detail and commitment to maintaining brand standards.
4. Ability to manage multiple priorities and adapt to changing business needs.
5. Strong problem-solving and decision-making skills.
6. Extensive experience in CRM with a proven ability to build and maintain a strong Customer database.

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