Spa Supervisor
Full time
at Hilton Worldwide, Inc.
in
Qatar
Posted on February 2, 2025
Job details
Job Description
Job Number:
Spa Supervisor (HOT0BAAP)Work Locations
Hilton The Pearl Doha Qatar The Pearl Doha 500200 A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets. What will I be doing? As a Spa Supervisor, you will be responsible for overseeing the daily operations of the spa, ensuring that all services are provided to the highest standards, and maintaining a clean and welcoming environment for our clients. Specifically, you will be responsible for performing the following tasks to the highest standards:- Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
- Ensure health, safety and MOPH regulations are complied with, and spa & club rules are observed by members, clients and guests
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Comply with hotel security, fire, and health and safety regulations
- Manage staff schedules, train new employees, and handle customer inquiries and complaints
- Responsible for inventory management and ordering supplies
- Work closely with the Spa Manager to develop and implement policies and procedures that enhance the overall client experience.
- Experience working in the spa industry
- Relevant qualifications for the role
- Committed to delivering a high level of customer service
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Ability to train the team
- Past experience as in-house trainer/supervisor
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