Client Services Executive (Qatar)

Full time at iFAST Global Bank Limited in Qatar

Posted on February 2, 2025

Job details

Responsibilities

Liaise with the operations, compliance teams, and banks to ensure payment queries are resolved in a timely manner, escalating any complex or long outstanding issues to the Department Head.
Ensure all queries are attended to and logged accurately in the system in a timely manner, with regular follow-ups on unresolved queries.
Address all queries/complaints received within 1 hour and respond to the sender to confirm receipt of the query.
Assist other departments in investigating and resolving transaction-related queries.
Identify ways to improve client service and recommend them to the Team Leader/General Manager.
Make outbound calls for Sales/Business Development by generating leads and fixing appointments.
Maintain frequent contact with Correspondent bank's Customer support wing, Relationship, Finance, and Treasury.
Interact with customers to assist them in resolving their respective queries.
Assist other departments in obtaining responses from Correspondent Banks for their respective tasks.
Utilize software, databases, and tools appropriately.

Requirements

Must be a graduate as a minimum.
Minimum two years' customer service experience within a service industry.
High standard of accuracy and attention to detail.
Exceptional customer service skills.
Good telephone etiquette.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Proven team player.
Strong written and oral communication skills.
Must be able to speak fluent English.
Ability to speak Hindi, Urdu, and/or Bengali will be an added advantage.

Benefits

Annual leave (30 days).
Annual ticket to country of origin.

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Hiring company

IFAST Global Bank Limited

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Client Services Executive (Qatar)

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IFAST Global Bank Limited

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Home Qatar Client Services Executive (Qatar)

Home Qatar Client Services Executive (Qatar)

Client Services Executive (Qatar)

Job details

Responsibilities

Requirements

Benefits

Apply safely

Hiring company

IFAST Global Bank Limited

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