Job details
Responsibilities
- Liaise with the operations, compliance teams, and banks to ensure payment queries are resolved in a timely manner, escalating any complex or long outstanding issues to the Department Head.
- Ensure all queries are attended to and logged accurately in the system in a timely manner, with regular follow-ups on unresolved queries.
- Address all queries/complaints received within 1 hour and respond to the sender to confirm receipt of the query.
- Assist other departments in investigating and resolving transaction-related queries.
- Identify ways to improve client service and recommend them to the Team Leader/General Manager.
- Make outbound calls for Sales/Business Development by generating leads and fixing appointments.
- Maintain frequent contact with Correspondent bank's Customer support wing, Relationship, Finance, and Treasury.
- Interact with customers to assist them in resolving their respective queries.
- Assist other departments in obtaining responses from Correspondent Banks for their respective tasks.
- Utilize software, databases, and tools appropriately.
Requirements
- Must be a graduate as a minimum.
- Minimum two years' customer service experience within a service industry.
- High standard of accuracy and attention to detail.
- Exceptional customer service skills.
- Good telephone etiquette.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Proven team player.
- Strong written and oral communication skills.
- Must be able to speak fluent English.
- Ability to speak Hindi, Urdu, and/or Bengali will be an added advantage.
Benefits
- Annual leave (30 days).
- Annual ticket to country of origin.
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Hiring company
IFAST Global Bank Limited
-
Strategy and Business Planning Diploma Academy for Health & FitnessAED 799Duration: Upto 144 Hours
-
Estate Management Level 3 Course LineAED 93
AED 955Duration: Upto 10 Hours
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