Automotive Technical Helpdesk (Japanese language market)

Automotive Technical Helpdesk (Japanese language market)

1 week ago Be among the first 25 applicants Job overview The Technical Helpdesk role is to provide advice and guidance to dealer technicians for auto repair service diagnosis , including follow-up and progressive updates of each case, case escalation to the appropriate level until assigned job completion and closure within the agreed timeframe via email with service support ticket issue. Responsibilities:

• Perform diagnostics and analysis of vehicle problems using diagnostic equipment.
• Respond to emails within the timeframe set by the company.
• Escalate cases to the appropriate Level 2 support group.
• Update progressive information for each case.
• Ensure follow-up on tickets until closure.
• Complete assigned jobs within the specified time to meet monthly efficiency & KPI targets.
• Perform any additional ad hoc tasks assigned by management/superior.

Qualifications:

• Local citizen only
• 28 years old and above.
• Minimum SKMII Certification or high vocational or higher level in Automotive, Electrical/Mechanical/Mechatronics Engineering.
• Minimum 5-8 years of relevant working experience in the automotive industry.
• Knowledge of reading measuring tools results.
• Experience in remote support via phone and E-support.
• Experience with continental cars is an advantage.
• Team player with initiative and a positive attitude toward learning.
• Able to work independently without guidance and supervision.
• Able to work extended hours if required.
• Intermediate level skill in MS Office programs, especially in Excel.
• Multilingual with a good command of spoken and written English & Japanese.

Working hours: 40 hours, 5 days a week. Work Location: Hybrid (On-site in KL/PJ/Shah Alam and WFH). Working time: TBA (may be at 8:00 or 8:30 Japan time zone). If the above advertisement describes you, please apply with your updated resume (in English) with your recent photo, current salary, and expected salary.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Consulting

Industries

Motor Vehicle Manufacturing #J-18808-Ljbffr