Senior Service Excellence Manager

Add expected salary to your profile for insights. Lead and support continuous improvement process and IT enabler tools deployment inside the Zone and monitor Capex and resource allocation.

PROJECT MANAGEMENT:

• Lead the yearly project roadmap design and project prioritization with business owners.
• Coordinate the project objective and business case validation before project kick off.
• Facilitate and co-lead project implementation with business owner according to project objective and project timeline.
• Lead the DBS-IS monthly review meeting to address project and system operation issues.
• Post mortem analysis and productivity tracking.
• Capex rolling forecast and control.

CONTINUOUS IMPROVEMENT:

• Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
• Promote and introduce new technology to simplify and standardize processes aligning with global roadmap.
• Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow Belt/Green Belt program.
• Monitor and track delivery of value-add projects and efficiency projects.

ABOUT YOU:

• Bachelor's degree, majoring in Human Resource, Finance, Business, Engineering or IT.
• At least 5 years project management experience in large enterprise/multi-national companies.
• End-to-end process design experience in BPO or shared service center.
• Preferably with Black Belt in Lean Six Sigma certification.
• Preferably with PMP certification.
• Good command in both spoken and written English.
• Proficiency in new technology and digitalization tools.

ABOUT DANONE:

Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization that delivers unparalleled service experiences across Greater China, North Asia and Oceania with the mission to be the BEST IN CLASS by enhancing the experience at every touchpoint, driven by our dedication to quality and innovation to our valued Danoners, customers and suppliers. We believe in simplification and the power of automation by eliminating the unnecessary and focusing on the essentials, minimizing manual interventions for easier management. Our journey towards excellence is fueled by continuous improvement in leveraging the advancement of technology and data as we constantly refine our processes. We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status. Willing to start the journey with us? Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.

How do your skills match this job?

Sign in and update your profile to get insights. #J-18808-Ljbffr