Job details
We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Description and Requirements
Specifically, Responsibilities Include:- Responsible for E2E SaaS operation process.
- Daily handling for Order management.
- Able to handle invoice-billing, refund/adjustment control work with multiple teams.
- Onboarding registration, maintain work for new business partners.
- Improve operation process prioritize Customer CX(Success) impacting by operation process. (Faster, smooth & simple, compliance), also work for internal improvement.
- Maintain Catalog of Software & cloud products.
- Strong effort & understanding to learn internal system tools of Software & cloud products, Products, and sales operation flow, able to explain to internal sales and external customers.
- Follow DoA/governance for pricing process improvement work with related people (finance, billing, tax, Legal, sales team).
- Works closely with in operation/platform team to improve Platform and Operation processes related to SW & Cloud Business.
- Maintain/Create/Optimize operation materials of internal/external for smooth & easy to understand operation in Local language.
- Cover other countries operation work during team members are in absent/holiday.
- Weekly report submission to team leaders.
- Work for Adhoc requests from team leader.
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