Revenue Manager

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Responsibilities

• Determine and set competitive room rates to stay in the limelight and earn higher revenue.
• Constantly track and compare revenue received from different sources to set relevant budgets.
• Meet and maximize revenue through upselling, developing new clients, and ensuring current guests become regulars.
• Perform appropriate analysis to assist in making revenue optimization recommendations and review the effectiveness of the hotel’s pricing regularly.
• Attend various operational meetings on a periodic basis and provide relevant recommendations to achieve maximum yield for the hotel.
• Maintain a good business database in OTA, Travel Agent & FIT.
• Create promotional campaigns to generate business, tracking customer trends and reservations.
• Generate revenue reports and financial statements for management review. Forecast monthly revenue and identify and communicate revenue opportunities to management.
• Ensure that all room statistics reports and any other related reports are accurate and consistent.
• Be fully conversant with hotel room type and availability, assisting guests with reservation inquiries and bookings as may be required. Forecast future demands and pricing trends.
• Attend to customer inquiries through calls and emails, providing accurate information.
• Record and process reservations made by phone, fax, and emails.
• Maintain knowledge of special rates, offers, and promotions.
• Monitor reservation levels and inform management of current and future occupancy rates.
• Responsible for the hotel room occupancy.
• Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.
• Create a positive hotel image in every interaction with internal and external customers.
• Coordinate with other departments within the hotel regarding customer requirements, future bookings, sales trips, and conferences as needed.
• Willing to travel to other states and meet potential clients.
• Carry out any other reasonable duties and responsibilities as assigned.

Job Requirements

• A strong experience in hospitality forecasting, pricing, and inventory control.
• Minimum Diploma/Degree holders in any discipline.
• Must be very well-versed in English; Bahasa and Chinese speaking will be an added advantage.
• At least 5 years of working experience in a related field is required for this position.
• Able to handle a high volume of inquiries in a call center environment.
• Confident and customer service-oriented individual.
• Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.

Company Overview

Bayou Lagoon Park Resort features an exclusive water park, spacious resort-style service apartments, a host of meeting rooms, and a retail center. It is located just 15 minutes away from the famous tourist hotspot, Melaka World Heritage Town. The resort is the perfect destination for business success and fun family escapades centered around a water park. #J-18808-Ljbffr