IT Helpdesk and Admin

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Responsibilities

• Ability to work independently and prioritize tasks effectively.
• Familiarity with computer hardware components and peripherals (preferred).
• Have strong adaptability, coordination ability, learning ability, and be able to handle problems independently.
• Support daily technical/infrastructure operation of shared service centre.
• Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system.
• Remain in touch with a customer until their issues are totally resolved or/and request is completed.
• Identify and correct a problem by performing diagnostic reviews and issue reports as requested.
• Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them.
• Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required.

Skills and Qualifications

• Candidates must have at least an SPM. A diploma is preferred. Fresh graduates or those with 1-2 years of working experience are welcome to apply.
• Knowledge and experience of customer service practices.
• Must be proficient in speaking, reading, writing, and understanding English, Bahasa Melayu as it is the primary language used in the workplace.
• Applicants must be able to work at Shah Alam.
• 1 Year employment contract on renewable basis.

Company Overview Since 1997, E-TECH IT is a total and trusted information and communication technology (ICT) solutions provider and distributor in Malaysia. Having clients from a wide range of industries, we help them strengthen their business footprints, productivity and profitability. At E-TECH IT, we help our clients integrate innovative and evolving technologies into a cohesive and inclusive solutions package. Our service teams focus on effective communication and collaboration with the clients at every step of the project, ensuring design excellence and post-delivery satisfaction. We strive to provide the very best of latest developments, methods and skills in ICT technologies for our clients, which has earned us a reliable and trusted reputation. With over 20 years of experience, we bridge knowledge gaps for our clients, giving us our edge in the industry. #J-18808-Ljbffr