Customer Service Specialist

We are now looking for a Customer Service Specialist . This position will be located in Johor Bahru . Greetings from your future manager “We are excited to have an excellent colleague join us to make excellent contribution together. You will obtain a broad perspective to UPM Raflatac in an exciting and ambitious work environment.”– Nguyen Quyen, Customer Service Manager, SEA What you’ll do

• Frequent contact with customers to serve inquiries.
• Enter orders accurately and in a timely manner.
• Update price lists accurately and on time.
• Manage the customer master file by creating and maintaining it.
• Arrange and coordinate samples.
• Collaborate with internal teams to ensure high service standards.
• Perform all duties in full compliance with all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures.

• You have a degree in Business Administration, Marketing, Economics, or any business-related field.
• You are fluent in Malaysian and English, both written and spoken.
• You have a minimum of 1-3 years of working experience in sales or customer service.
• You possess good communication and interpersonal skills, are hardworking, and have a can-do attitude.
• You have experience with a matrix organization, which would be a big plus.
• You have experience using SAP or similar systems.

• A meaningful job – We have an inspiring purpose: ‘We create a future beyond fossils. Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

How do your skills match this job?

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service specialist?
• Do you have customer service experience?
• Do you have previous invoicing experience?